Important Update

May 5th, 2023

Murfreesboro Medical Clinic & SurgiCenter Faces Critical Infrastructure Attack

Update: Monday, May 22nd

The MMC & Me patient portal is back online, and we are able to receive and send messages.

We are proud to say that all locations and departments have resumed normal operations. Our teams have done amazing work to restore functionality to the systems that allow our physicians and providers to take care of patients.

We truly appreciate the community's understanding, patience and support as we have navigated this storm.

Update: Friday, May 19th

Radiology services at our South Church location will resume normal business hours on Friday, May 19th.

Update: Monday, May 15th

Laboratory Services will resume normal hours and operations at our Garrison Drive and South Church locations.

Radiology will also resume normal operations with scheduled appointments for Monday at our Garrison Drive location.

For those that had a laboratory or radiology appointment cancelled in the last two weeks, you will be contacted to reschedule the appointment.

Update, Friday, May 12th

Our Neurology office in Smyrna and Spine, Joint and Pain office in Manchester will reopen for scheduled patients on Friday, May 12th. MMC Northfield patients will continue to be seen at our main campus on Garrison Drive.

Our main campus at Garrison Drive, South Church and The Fountains locations remain OPEN. Appointments have resumed as previously scheduled unless you have been notified otherwise.

All laboratory and radiology services will remain closed.

Walk-In Clinics are available at Garrison Drive and South Church. MMC Now Lascassas will open at 9am today.

We are unable to receive messages through the MMC & Me patient portal. Please call the office to discuss time sensitive matters.

*Update: Thursday, May 11th

We would like to express our gratitude for your patience during our efforts to fully restore our clinic's operations. Our team has been working tirelessly to bring our services back up and running. I am astounded by what our team have been able to accomplish in such a short period of time. MMC physicians and staff remain dedicated to providing the best care to their patients and our community. -Joey Peay, CEO

Our main campus at Garrison Drive, South Church and The Fountains locations are open. Appointments have resumed as previously scheduled unless you have been notified otherwise. All other locations remain closed.

All laboratory and radiology services will remain closed.

We continue to work diligently to resume all normal operations. Thank you for your continued patience.

*Update for Wednesday, May 10th

Our main campus at Garrison Drive, South Church and The Fountains locations will be open. Appointments will resume as previously scheduled unless you have been notified otherwise. All other locations remain closed.

All laboratory and radiology services will remain closed.

We continue to work diligently to resume all normal operations. Thank you for your continued patience.

*Update for Tuesday, May 9th

- Patients have been contacted with important information regarding their visit. Please be vigilant in watching for phone calls or text messages from our office.

- Laboratory and Radiology services at all locations will remain closed.

- Our Garrison Drive, South Church and The Fountains locations will be open. All other locations remain closed.

- Most Surgeries & Gastroenterology procedures in our SurgiCenter at Garrison Drive will resume as normally scheduled. Patients have been contacted.

- Pediatrics and Internal & Family Medicine Walk-In Clinics at Garrison Drive will be open from 8am - 4:30pm.

- MMC Now Family Walk-In at South Church will be open tomorrow from 7:30am - 7:30pm. All other NOW locations remain closed.

Thank you for your continued patience!

*Update for Monday, May 8th

Patients will be contacted with important information regarding their visit for Monday.

We will be open for scheduled appointments at our Garrison Drive location as well as our Dermatology & Plastic Surgery offices located in The Fountains.

Laboratory and Radiology services at all locations will remain closed.

Most Surgeries & Gastroenterology procedures in our SurgiCenter at Garrison Drive will resume as normally scheduled. Patients have been contacted.

Pediatrics and Internal & Family Medicine Walk-In Clinics at Garrison Drive will be open from 8am - 4:30pm.

MMC Now Family Walk-In locations remain closed for Monday.

If you have not received a call or text message regarding your appointment, please call before arriving.

Thank you for your continued patience. We know this hasn’t been easy for our patients. Our teams have been working around the clock this weekend. We thank you for trusting us with your care. Your Health Is Our Mission.

*Weekend Update: May 6th and 7th

MMC Pediatrics will resume normal weekend operations. The phone lines will open at 8am to schedule pediatric appointments for

the day.

All MMC Now Family Walk-In Clinics and Laboratory and Radiology services remain closed for the weekend.

Our teams will be working through the weekend to help get us back online and back to providing patient care.

MMC staff will be contacting patients over the weekend to confirm appointments and surgeries for Monday.

Brannon Mangus, MD, Otolaryngologist and current MMC President, states, “I have been amazed by the efforts of our staff and doctors this week. The desire to take care of our patients is at the forefront of all of our minds. The MMC family is not afraid of hard work. We have been the victim of a criminal cyber-attack but we are committed to overcoming that evil with good.”

*Update: Friday, May 5, 2023 - 10:00AM

Great News! Our phone lines are up but, as you can imagine, we are experiencing a very high number of calls. Please be patient with us and leave a message with your call back number if you are prompted. We will return calls in the order in which they were received.

We do not have access to MMC & Me portal messages. If you have sent a message in the last week that is pressing in nature, please call to discuss.

At this time, we do have any updates about scheduled appointments or surgeries for next week. We will continue to provide updates as soon as we can.

*Update: Friday, May 5, 2023

MMC Pediatrics and Internal & Family Walk-In Clinics at Garrison Drive will be open from 8am-4:30 pm for sick visits.
All Surgeries in our SurgiCenter, Gastroenterology procedures, Laboratory and Radiology services are cancelled.
MMC Pediatrics will be open for all scheduled appointments. **All appointments will take place at the Garrison Drive location.**
Patients needing prescription refills should call our main number and the answering service will put them in contact with the on-call physician
All MMC Now locations remain closed.

*Update: Thursday, May 4, 2023

MMC Pediatric and Internal & Family Walk-In Clinics at the Garrison Drive location will open from 8 am-4:30 pm
All other MMC offices and locations remain closed.
Patients needing prescription refills should call our main number and the answering service will put them in contact with the on-call physician.
Staff will contact all patients scheduled for Friday May 5th with important information regarding their visit.

Murfreesboro Medical Clinic & SurgiCenter Faces Critical Infrastructure Attack

MURFREESBORO, TENN. (MAY 2, 2023) – On April 22, 2023, Murfreesboro Medical Clinic & SurgiCenter (“MMC”) was the victim of a sophisticated criminal cyber-attack. In response, we rapidly initiated an emergency shut down of our network to limit the spread of the attack within our systems and those of our technology partners. Since that time, we have been working with law enforcement agencies and third-party experts to identify the source and scope of the attack in order to restore normal clinic operations. Our first priority was to contain the incident and protect our patients and employees.

In conjunction with law enforcement, we continue to investigate the incident while also taking action on our infrastructure to, hopefully, prevent any further attacks. With the quick detection by our technology experts, we believe we have been able to limit the impact of this criminal attack. We are currently in the process of restoring our systems safely with enhanced security features and controls. While that process is being undertaken, MMC has closed all operations and hopes to open on a limited basis on Wednesday, May 3rd, with the rest of our operations coming online shortly thereafter.*

Joey Peay, CEO of MMC, states: “Preserving sensitive patient and employee information is of the utmost importance to MMC, but like so many other organizations around the country and despite its best efforts, MMC has found itself as the target of criminals attempting to steal personal or company data. I want to thank our patients and employees for their understanding and patience while we work to make sure our computer infrastructure is secure and free of any harmful software.”

We have worked diligently to communicate closures with all patients in a timely manner using all methods of communication at our disposal. Future updates regarding clinic operations will be posted to our website, social media platforms, and through emails and phone calls directly to patients. We apologize for the vagueness of our recent communications, but we did not want to do anything that would impede law enforcement’s investigative efforts.

While we have not confirmed that any specific patient, employee, or corporate data was accessed or removed from our network, patients and employees of MMC are encouraged to monitor their personal data for any misuse. Personal data could include names, enrollment information such as group name, identification number, claims or treatment information such as claim numbers, dates of service, procedures, prescription information, dates of birth, email addresses, phone numbers, driver’s license numbers, and, in some cases, social security numbers. Please note that MMC does not store credit card or bank account information within its network.

For over 70 years, MMC has been dedicated to caring for our community. We have faced countless challenges over the years including natural disasters, a world-wide pandemic, and now, a highly sophisticated cyberattack. With your continued support, we will overcome this criminal attack on MMC as we continue our commitment to the health of our community!

Posted by Murfreesboro Medical Clinic | Topic: News