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Murfreesboro Medical Clinic’s OBGYN Department First in TN to Be Recognized as a Patient-Centered Specialty Practice by NCQA

December 16th, 2021

The department joins an elite group of practices across the country that have been recognized for their commitment to continuous quality improvement and a patient-centered approach to care.

Murfreesboro Medical Clinic’s (MMC) OBGYN department, which provides the full spectrum in obstetrical and gynecological care to women in Middle Tennessee, has been recognized by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Specialty Practice (PCSP). 

Following an intensive vetting process based on industry-leading best practices, the department was notified that it had achieved this status which recognizes its commitment to continuous quality improvement and a patient-centered approach to care. With this announcement, MMC OBGYN becomes not only the first obstetrical and gynecological practice, but the first specialty practice in the state of Tennessee to earn this prestigious recognition.

“This is a huge accomplishment and one that we are all very proud of,” said Denise Flanagan, MMC’s Chief Operating Officer. “It demonstrates our physicians’ and staff’s commitment to excellence and the patients that we serve.”

What is a Patient-Centered Specialty Practice?

Practices that become recognized under Patient-Centered Specialty Practice Recognition have demonstrated commitment to patient-centered care and clinical quality through: streamlined referral processes and care coordination with referring clinicians, timely patient and caregiver-focused care management and continuous clinical quality.

“NCQA Patient-Centered Specialty Practice Recognition distinguishes practices that communicate, collaborate and integrate care in ways that patients want and that improve quality,” said NCQA President Margaret E. O’Kane. “I commend the team at Murfreesboro Medical Clinic Obstetrics and Gynecology for its achievement, and for its commitment to continuous improvement.”

Earning NCQA Patient-Centered Specialty Practice Recognition shows consumers, private payers and government agencies that the practice has undergone a rigorous review of its capabilities and is committed to sharing information and coordinating care. Recognition also signals to primary care practices that the specialty practice is ready to be an effective partner in caring for patients. 

“The OBGYN department has done an excellent job transforming their practice into a Patient Centered Specialty Practice,” said Collette Thomas, MMC’s Quality Coordinator. “The strain of the pandemic has not made this an easy process. Revising existing workflows and implementing new processes that ensure coordinated care took a great deal of teamwork and collaboration. I’m thrilled to see it all come together.”

“I am very proud of this accomplishment,” added Jason Pollock, M.D. of MMC OBGYN. “In a year as trying as this one, these victories should be celebrated. It is not often you are apart of a group that is the ‘first and only.’ I’d like to thank our Office Manager Christy Kinslow and our Quality Coordinator Collette Thomas for their leadership navigating this accreditation process.”

MMC’s OBGYN department joins a distinguished group of fewer than 400 other specialty care practices from across the United States that have also earned PCSP Recognition.


Learn More:

To learn more about the NCQA’s Patient-Centered Specialty Practice Recognition program, please visit the committee’s website.

To learn more about MMC’s OBGYN physicians and services, visit the department’s website.

Murfreesboro Medical Clinic | 615-893-4480 | see all locations
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