MMC & Me

Features
How Do I Sign Up?
FAQs
Technical Requirements
Turnaround Times
Support


Manage Your Health Online!

Murfreesboro Medical Clinic is excited to bring our patients the latest advance in personal health care management – and YOU’RE in the driver’s seat. Welcome to MMC and Me Patient Health Portal, the next big leap in health technology.

MMC and Me is a secure, convenient way to manage your personal health care and communicate directly with your doctor’s office online. This FREE self-service health management tool can improve interactions with your doctor’s office, document important health care information and ultimately give you the ability to make more informed decisions about your health!

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Features

  • ONLINE ACCESS - ANYWHERE, ANYTIME
    View your health information electronically via a web browser
  • THE COMFORT OF A SECURE ENVIRONMENT
    Your health information is posted to a highly secure data repository
  • YOUR INFORMATION - AND YOU MANAGE IT
    Review and update your health history and personal health records online
  • Expedite appointment check-ins by completing and submitting forms online 
  • Download, fax, and email select health information – immunizations history, school exam forms, and more 
  • View personal health information from other participating organizations 
  • Review your personal medical records, including office visits, physician notes, conditions, and medications 
  • View test and lab results
  • CONNECT WITH YOUR DOCTOR'S OFFICE
  • Request appointments when it’s convenient for you
  • Request prescription refills
  • Send and receive messages from your Doctor’s office
  • Receive reminders for preventative and follow-up care

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How do I sign up for MMC and Me?

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FAQ's

If a patient has not received an invitation email but wishes to connect with MMC and Me the following should be done:

  1. Go to https://mmclinic.followmyhealth.com
  2. Login using one of the methods – Windows LiveId (Hotmail), Google, Facebook or Yahoo.
  3. Fill in the appropriate information. Provide an accurate zip code. 
  4. Choose Murfreesboro Medical Clinic as the organization that you want to connect with.
  5. After completing these steps MMC will receive notice of the request for a connection. The process will be processed and a notice of the connection or rejection will be made.


Why do I need a Facebook, Google, Yahoo, or Windows Live ID account?
These accounts are free of charge and are used to simply provide authentication for FollowMyHealth™ Universal Health Record. We do not take or post any additional information from them; only what is needed for authentication.

Do I have to use one of the listed logins?
To answer briefly, Yes.  We do not have a direct username/password login method through MMC and Me. We have chosen to use Facebook, Google, Yahoo, and/or LiveId for a number of reasons. Most people will have one of these logins. Additionally, these login methods provide for a safe and secure login.

Have a shared email address?
When two (or more) people share one email address issues logging in may arise. A FollowMyHealth™ Universal Health Record is tied to one login (typically an email address). Two (or more) people may use the same email address for notifications, but in order to have two distinct Universal Health Records, two email addresses are recommended, but not required.

Solution: Please create a new email address. This can be done by going to any of our approved login methods and creating an account with them (Google has the easiest process).

Note: This new email address can be used for login only. It is easily setup to have all notifications go to one email address as described here.

Why is it asking me for my information again?
If someone has already registered and the registration screen appears again it is because they are attempting to create a new account through a different authentication method (Facebook, Google, Yahoo or LiveId). They need to try another known login to see if that will pass through the existing account. Once into the record, you may add a new authentication method.

I keep receiving this error when I try to login “We were unable to authenticate you for the chosen application”?
This error occurs when your browser version is incompatible.  Please check the client requirements for compatible browsers.

Popups Blocked
In order to authenticate you, we must have a popup handle some communication between us and your chosen authentication method behind the scenes. If you are having trouble getting in, please add www.followmyhealth.com to your unblocked sites locked.

"I Accept" is grayed out
During the registration process, you will be prompted to agree on one or more screens. The “I Accept” button will not become clickable until necessary criteria have been met. If you are providing information, please fill in all fields (optional: SSN). It is important to remember when typing in your date of birth please us either "-" or "/" to separate month, day and year. Example (01/01/2012); if you are at the HIPAA agreement, please select if you are the “Patient” or “Guardian” to proceed.

What is Silverlight?
Microsoft Silverlight is a web application framework that provides functionalities similar to those in Adobe Flash, integrating multimedia, graphics, animations and interactivity into a single runtime environment.

Silverlight installation problem
Silverlight sometimes fails on installation (or becomes disabled). This will cause your computer to request you to install it every single time you attempt to login, but then it tells you it is already installed…resulting in an endless loop of frustration.  First, see if the plug-in merely needs to be re-enabled.

If that does not work, you will need to close all browsers and uninstall Silverlight (Windows users → Control Panel → Uninstall Program; Mac users → use Spotlight to find Silverlight and drag it into the trash).

Next, delete all temporary internet files and cookies through the internet options for your computer

Once Silverlight is uninstalled and the temporary internet files/cookies are deleted, go to www.microsoft.com/getsilverlight to install Silverlight. Once the installation completes, login to the MMC and Me.

How do I export appointments?
In the “Appointments” section, select the drop down menu (iCAL) in the top right corner of the window (just below the “Sign Out” button).  This menu will offer you the option to “Export Appointment” to a location of your choosing.  Then, simply open the appointment with your calendar application (Outlook for example) to add it to your calendar, and potentially your phone.

How do I delete a provider?
Under the “My Providers”, select the provider that you would like to remove from your list, once highlighted, the red “X” at the top of that window becomes illuminated.  Click it once to remove that provider; click “Yes” to verify.

How do I recover a provider?
To recover a provider, click on your name in the top right corner.  Then select “Recover Delete Items”  at the bottom of the list.  Select the provider you would like to recover ad then select “Save”.

What is the order of providers listed in "My Providers"?
Providers are listed by who you have had the most encounters with most often visited first to visited the least last.

Is there an app for the iPhone?
Yes, click here to be redirected to the app store for more information on the "Follow My Health Mobile" app by Jardogs, LLC.

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Technical Requirements:

  • Compatible Browsers: Internet Explorer 7.0 or higher, Mozilla FireFox 2 & 3, Google Chrome 4, Safari 1 & 2
  • Operating Systems: Windows or MAC 
  • Microsoft Silverlight 4.0 is required (will be prompted if not installed) 
  • Must have a Windows Live ID (or Hotmail)

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Average turnaround times:

View medical record after initial sign up – up to 1 week

Please allow the following intervals for interactions with your health care providers:
Message request for a call back or follow up – 1 business day
Appointment request – 1 business day
Request for Rx refill – 2 business days
View test results – 7 business days
View notes from office visit – within 15 days of the visit

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Support Options:

Email: support@followmyhealth.com
Phone: 888-670-9775

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Murfreesboro Medical Clinic | 615-893-4480 | click here for locations